FAQ

Chic Aura Clothing specialises in sophisticated, elegant fashion with a focus on dresses and occasionwear. Our collections feature timeless pieces from our exclusive Ghost Archive, designed to elevate your wardrobe and boost your confidence. We cater to individuals seeking refined, stylish clothing for special events and everyday sophistication.

Our company is headquartered at 85 Bold St, Liverpool, GB L3A 8CP, United Kingdom. All orders are carefully prepared and dispatched from our Liverpool warehouse.

Our collections include:

• Dresses for various occasions
• Exclusive pieces from our Ghost Archive
• Sophisticated occasionwear
• Special social promotion items

Each piece is carefully selected to reflect our commitment to quality and style.

Yes, we regularly update our collections and offer special social promotions throughout the year. We recommend signing up for our newsletter to stay informed about new arrivals and exclusive offers.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted payment system.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

We offer two shipping options:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch. Includes full tracking and insurance.
• Free Shipping: Complimentary EMS shipping for orders over £50, delivered within 15-25 business days after dispatch. Includes tracking capabilities.

All orders are processed within 1-2 business days. During peak seasons or promotions, processing may take up to 3 business days. You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Yes, we proudly ship worldwide with the exception of some Asian countries and remote locations. Please note that customs duties and import taxes are the responsibility of the recipient and are not included in our shipping charges.

Our delivery partners will attempt delivery during business hours. If you’re unavailable, they’ll leave information about how to collect your package or arrange redelivery at your convenience.

We accept returns within 15 days of receipt. Items must be unworn, with original tags attached, and in original packaging. For return instructions and to initiate a return, please contact our customer service team at [email protected].

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.

Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Our dedicated customer service team is available to assist you via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.