Term and Conditions

Welcome to Chic Aura Clothing. These Terms and Conditions govern your use of our website and services. By accessing our website and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Website Usage and Intellectual Property

Our website, ghostlondonstore.com, is dedicated to providing sophisticated fashion for discerning customers who appreciate refined design and exceptional service. All content on our website, including text, images, logos, and designs, is the property of Chic Aura Clothing and protected by intellectual property laws. You may not reproduce, distribute, or use our content without express written permission.

2. Product Information and Descriptions

Chic Aura Clothing offers a curated collection of dresses, occasionwear, and exclusive items from our Ghost Archive. We strive to accurately represent our products through images and descriptions. However, slight variations may occur due to screen settings and individual perceptions. Product availability is subject to change, and we reserve the right to limit quantities.

Special Collections:

• Ghost Archive: Items from this collection marked as final sale cannot be returned due to hygiene reasons, in keeping with industry standards for intimate apparel.
• Social Promotions: Items purchased during promotional events may be subject to specific conditions as noted at the time of purchase.

3. Ordering and Payment

By placing an order with Chic Aura Clothing, you warrant that you are at least 18 years old and authorised to use your selected payment method.

Order Process:

• Orders are processed within 1-2 business days
• You will receive an order confirmation email with details of your purchase
• We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

4. Shipping and Delivery

We ship worldwide with the exception of Asia and select remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Options:

• Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 business days after dispatch

You are responsible for providing accurate shipping information. Chic Aura Clothing is not liable for delays caused by customs, weather, or other unforeseen circumstances.

5. Returns and Exchanges

We want you to be completely satisfied with your Chic Aura purchase. Our returns policy reflects our commitment to exceptional service while maintaining industry standards.

Return Eligibility:

• Returns and exchanges are accepted within 15 days of your receipt date
• Items must be in original condition: unworn, unwashed, with all tags attached, and in original packaging
• Ghost Archive items marked as final sale cannot be returned
• Social Promotion items may have specific return conditions

Return Process:

• Contact our Style Partners within the 15-day return window at [email protected]
• Include “Return Request” in the subject line and provide the required information
• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• Refunds are processed to the original payment method within 7-10 business days for credit cards or 3-5 business days for PayPal after we receive your return

6. User Responsibilities

As a user of our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website in compliance with all applicable laws and regulations
• Not engage in any fraudulent, abusive, or illegal activities on our website
• Carefully review product descriptions and sizing information before purchasing
• Inspect products upon delivery and notify us of any issues within the specified timeframe

7. Limitation of Liability

Chic Aura Clothing shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We make every effort to ensure the accuracy of information on our website but do not warrant that all content is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

Chic Aura Clothing reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for choosing Chic Aura Clothing, where sophisticated fashion meets exceptional service standards.